Keys, breakage, weather and cancelling

Give a key or a code in writing, and we text when we arrive and when we leave. Codes are used only for your visit and deleted afterward. Tell us about any alarm before the day.

We stop, photograph it and tell you right away. If a pane that was sound when we started breaks while we wash it, we pay for the glazier to replace that pane. We can't cover a pane that was already cracked, glass whose seal has failed, or a sash someone forced open.

Painted-shut sashes, glass above the second floor, skylights and paint or etching are not washed. Homes built before 1978 can have lead paint, so we never scrape or sand. The quote lists what was skipped.

We text the evening before if the forecast looks wrong for outside glass. We do the inside that day or move the visit to the next open day. There is no charge to move for rain or ice.

Text us as soon as you know. A visit moved or cancelled before the evening-before text costs nothing. Locked out on the day: we wait ten minutes and then move the visit, and a second lockout may carry the minimum.